FAQs Domande frequenti

Do i want an account to form an order?
Signing up for an account isn't necessary; however, doing so keeps you updated together with your order history and tracking information, also as our newsletter and special promotions once they become available. we frequently have promotions that are specifically for “followers” and registered users.

What payment methods does one accept?
We accept all major credit cards (American Express, Visa and MasterCard) additionally to PayPal, Google Pay and Apple Pay. Please note that registration isn't required so as to put an order through PayPal Express Checkout. Additionally, note that Apple Pay could also be deactivated for particular product releases.

How do i modify currency?
kangtips.com processes and charges orders in Canadian currency (CAD). Note that the currency conversions provided on our website are approximations supported the foremost current exchange rates. These rates may differ from those actually employed by your card provider. Purchases can also be subject to currency conversion fees levied by your bank.

What is your return/exchange policy?
kangtips.com will gladly accept any full-priced, non-“Release Product” items for exchange or store credit within 7 days of receipt (or within 7 days of being contacted for an In-Store Pickup). We don't offer refunds. Items being returned must be in unworn condition with attached tags and packaging. kangtips.com won't accept any returns by post without prior written language and a legitimate Return Authorization. All sale items, discounted merchandise and items marked as “Release Product” are final sale and can't be returned or exchanged. kangtips.com doesn't assume any responsibility for lost or damaged items while in transit from the customer. Therefore, we strongly recommend that customers use an appropriate carrier with a tracking system.

More information on our return policy are often found on our Policies page here: https://kangtips.com/policies/.

Does my store credit expire?
Store credit is issued within the sort of a virtual gift card. This credit doesn't expire and may be redeemed at any kangtips.com location also as online. To redeem your credit for a web purchase, simply enter the provided gift card credentials at checkout.

What are your shipping costs and delivery times?
Shipping costs are calculated supported the shipping location, shipping method and therefore the value of your order. Estimated shipping rates and delivery times are often seen here: https://kangtips.com/shipping-rates/. Note that these estimates don't include order processing times or potential customs delays which they'll be subject to fluctuation throughout the year.

Does kangtips.com ship internationally?
kangtips.com ships worldwide with the exception of a couple of select countries. For international orders, we provide both Canada Post and FedEx services. For international Canada Post shipments, once your parcel clears customs, it'll be handed over to your local shipping carrier for final delivery. Note that more detailed tracking information can often be found by tracing your parcel on the web site of your local shipping carrier (i.e. USPS, China Post, UK Post, etc.). For FedEx shipments, FedEx are going to be handling your parcel from door-to-door.

Please note that international orders could also be subject to customs fees levied by the destination country. we've no control over if, or what proportion you'll be charged for customs, and that we aren't liable for any additional charges the destination country imposes on you.

What is the status of my order?
Once your order has been processed and packed, you'll receive an email receipt confirming your order. Following this, we'll provide you with another shipping confirmation email (including tracking information) once the order is handed over to the carrier. you'll receive a final confirmation email upon delivery of your order.

I just placed an order, am i able to modify or cancel it?
To request a modification or cancellation to your order, please contact us at 1.604.696.6896 or email info@kangtips.com as soon as possible. However, before contacting us, be advised that each one orders placed for “Release Product” are final sale and not eligible for modification, cancellation, return or exchange once submitted. For all other cancellation requests, confine mind that our business hours are 11AM – 7PM (PST) Monday – Saturday, 12PM – 5PM (PST) Sundays and holidays.

Once an order is submitted, kangtips.com isn't liable for ensuring that it are often modified or cancelled before shipment. within the case of In-Store Pickup orders, cancellation requests must be received before the customer being contacted for pickup.

Where is my online order being shipped from?
Your order are going to be processed at either of our two shops – Toronto, Ontario and/or Vancouver, British Columbia – counting on current stock allocations. Accordingly, your order could also be split between as many as two packages. Please note that within the case of a split order, you'll receive multiple shipping confirmation emails to trace each individual parcel.

Can I place an order online and do an in-store pickup?
In-Store Pickup is out there at both our Vancouver and Toronto locations. you'll select this feature on the “Shipping Method” section of our checkout page. As items may have to be transferred to satisfy an In-Store Pickup order, please allow up to 7 business days for your order to be ready for pickup. Once it's ready we'll send you an email notification. The mastercard holder’s valid driver’s license or government photo ID and mastercard used for the transaction are going to be required upon pickup, no exceptions.

Why has my photo ID and proof of address been requested?
Your personal online security is vital to us. to make sure the legitimacy of purchases made on our webstore, we must confirm that the billing address you provide matches the address on file together with your mastercard company.

How am i able to determine my size during a garment?
We attempt to give the simplest representation of sizing on our website as possible. Please ask our sizing chart located on the proper hand column under the outline of the item you're curious about . For more assurance, please ask the provided fit model dimensions and compare these to your own. If you continue to have questions, you'll always email info@kangtips.com or call 1.604.696.6896 during business hours.

How am i able to determine about Release Product arriving at kangtips.com?
For in-demand product releases, we make best efforts to post release information as soon because it becomes available. Please follow our social media platforms (Facebook, Twitter and Instagram) for the newest Release Product details. Note that our in-store staff and customer service team typically cannot provide any longer information beyond what has already been publicized on our social media platforms.

What is the standard reaction time to a customer inquiry?
Every customer inquiry is vital to us, and that we strive to possess your questions or concerns resolved as promptly as possible. reaction time is typically within 24 hours. If you would like to talk with a customer service representative, please call 1.604.696.6896 or email info@kangtips.com. Our business hours are 11AM – 7PM (PST) Monday – Saturday, 12PM – 5PM (PST) Sundays and holidays.

How do I stay updated with the newest news from kangtips.com?
You can learn more about us and stay connected by subscribing to our Email Newsletter and by following our Facebook, Twitter and Instagram accounts.